Just tried to register at this surgery for my 8 month old and was told to bring her in at 6:30pm on a Monday night. Apparently she NEEDS to be there so I can't even go and register on her behalf. Talk about trying to discourage new patients - really immoral to be making it so much more difficult with little babies. The receptionist was also unhelpful and unsympathetic. Fingers crossed there are surgeries nearby that are more family friendly. Places like this make a mockery of the NHS
I am unsure if staff have changed, but ever since I started coming here (about a month ago) I've found staff super polite and helpful. Nice atmosphere in the surgery as well.
Always happy with their great service,polite and professional staff in reception,good doctors,they spend time to examin and listen to patients,thank you to all staff and GPs in wrafton house surgery,well done to your great service in Hatfield community,much appreciated from me and my family,god bless all of you ,
Phoned in to see if they had any appointments, due to the pains I have been having. As always when I call, the receptionist says can you please hold. Not once have I got through without being told that. When the receptionist eventually got back to me, I asked if there were any appointments for today and told her my symptoms, she said if I needed to see a doctor today I should have called earlier (think she said about 2pm) because there are more doctors. But how am I am suppose to know how many doctors are in or not and how would I know if my pains will get worst. Its a joke! Now waiting for doctor to call me to see if they can see me or not.
I have tried to get doctors appointment on several occasions by calling or visiting them but was dismissed every single time. This is a joke. I need to admit that stuff inside surgery was nice and polite, though. Do yourself a favor and go somewhere else even if its far away.
Wrafton House Surgery NHS is a UK Hospital based in Hatfield, East of England. Wrafton House Surgery NHS is located at 9-11 Wellfield Rd, Hatfield AL10 0BS, UK.
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